FAQ's
Q: Why are false alarms a problem? |
A: In short, false alarms take emergency workers away from urgent situations and make your system less reliable and credible. Having an alarm system with major issues keeps you from using it properly or effectively. We have put together a page on how to prevent false alarms, please CLICK HERE to read about this vital information. |
Q: I am seeing a trouble light or I cant remember how to program my alarm, what do I do? |
A: We have put together a section on basic troubleshooting you can do at home. In addition to basic troubleshooting, we have also compiled a simple list of manuals and quick programming guides for your system. Please CLICK HERE to visit the support page. |
Q: I have an alarm system that was installed by my contractor or another company can you monitor it? |
A: The short answer is yes. We have extensive knowledge with the majority of systems on the market. In some instances you may have to purchase an inexpensive component such as a board if the panel is locked out by the previous company. Most companies will provide an unlock code however some companies use proprietary boards and have been known to require board replacement. |
Q: I have an alarm system that is monitored by another company can you provide maintenance? |
A: If your alarm system is being monitored by another company we can do general maintenance and sometimes replacement of parts. As far as programming, we do not have access to the core programming so we are limited to what we can do within the alarm panel. |
Q: I am interested in purchasing an alarm but I am not looking for monitoring, can I do that? |
A: The fact is, monitored alarm systems save lives and property, there have been intruders of documented cases all over the country where panic buttons and duress codes have saved lives. In addition, police dispatch as a result of the monitoring has caught hundreds of intruders either in the act, or near the property. The police are also able to secure your home or business if an intruder leaves a door open, or breaks a window. If you travel, wouldn't you like to have peace of mind knowing that professional security personnel are watching out for your home or business? As an added bonus, the monitoring can save you up to 20% on your homeowners insurance policy. In many cases the discount will pay for the cost of monitoring. |
Q: Why do I see companies offering "FREE" alarm systems and why are you not offering that? |
A: Very few homes would be fully secured by the package most companies offer for free. Companies have been known to use this marketing strategy to get their salesmen in the door to up sale additional features that can be costly and unnecessary. This type of marketing can convince customers into signing long term contracts with high monthly payments that they must continue to pay for many years. Call us to see how we compare and start saving! |
Q: I noticed that another company monitors locally, do they provide better service? |
A: Our monitoring center is superior to any other monitoring center locally or nationwide. When your alarm system makes a call, it takes the same amount of time to reach its destination as you calling someone else on the phone. |
Q: Why don't you monitor your own alarms? |
A: It would cost our company over $2,500,000 to build a monitoring center to the standards of our contracted center. In addition to the added cost, we would have to learn about that side of the business. Our core focus is to determine your needs, provide professional installation, schedule service and maintain the working order of your alarm system. |
Q: Why do I need an alarm, wont the siren just scare away the intruder? |
A: True, in some cases, the intruder would leave after hearing the siren. However, many intruders are desperate people who are stealing to support drug habits, and many are on drugs while they are on your property. People in this state of mind do not think rationally. There have been many documented cases where intruders enter the home with the siren going off. There have also been many documented cases where police response has saved lives while intruders were on the property. |
Q: What about my dog, after all people are scared of dogs right? |
A: Seasoned intruders are not worried about most dogs. In any case, they are usually equipped to deal with dogs. Simply having a dog is just not an effective deterrent for your home or business anymore. |
Q: I own a gun, why would I need an alarm system? |
A: A gun is a last line of defense that should only be used when an intruder threatens your life. A gun also does you no good when you are away from your home or business. Simply put, the alarm system is a 24/7 deterrent. FBI statistics support that a burglary occurs every 12 seconds in the United States, while property crime occurs every 3 seconds. In addition to these statistics, the FBI has represented that a home with an alarm system is 3x less likely to be burglarized. In light of all of these statistics, the alarm system is a better deterrent than a gun. The alarm system in general should scare off an intruder before a potential deadly conflict could occur. |
Q: Why should I purchase a camera system for my business? |
A: Not only is state law now requiring certain businesses to install working cameras and DVR's but wouldn't you like to know you have recorded proof of what really happened? Over the past 20 years, literally thousands of customers have told us: “I can’t understand how I’ve lived without a video security system for so long.” In addition to catching criminals, a well-designed system offers countless benefits that will protect your assets, result in a safer environment, and help you more effectively manage your business. Here are a few good reasons why you should install a video system. 1. Deter Criminals - One of the primary benefits of a video security system is to deter a criminal act from ever happening. Well placed cameras will give would-be criminals reason for pause, or send them looking for locations less prepared. 2. Prevent Theft - According to recent retail industry studies, the average small business loses $50,000 per year and given the current economic conditions and ease at which criminals can move stolen products, risk of both internal and external theft has skyrocketed. Its proven that a simple video security system can easily cut that figure in half. 3. Improve Productivity - Workforce productivity is reported to be the biggest cost businesses face today. Security cameras help to keep people on their best behavior when you are not there, and enable a manager to monitor work habits on his own schedule. 4. Reduce Liability - Many criminals look to benefit by making false claims against companies. Lacking evidence to defend themselves, businesses literally get robbed blind with zero recourse. Video security is an effective deterrent of this criminal activity, and can contest these claims should they occur. 5. Protect Intellectual Property - Your competitor would pay dearly to know your company secrets. Strategically placed cameras can help prevent those with access and intent to stealing your intellectual property think twice. 6. Manage Remotely - Many video security systems feature software capable of viewing multiple facilities from a single location. This can dramatically reduce your equipment expense and management overhead costs, and allow managers to oversee company wide operations despite geographic and time challenges. 7. Enhance Customer Experience - Many retail businesses use their video security systems to study customer shopping habits, optimize store traffic patterns, improve product placement, and ensure a positive customer experience. More effective employees + increased sales + satisfied customers = one happy manager. 8. Streamline Operations - Video is commonly used in manufacturing or fulfillment environments to monitor equipment and quickly identify problems that may cause delays or bottlenecks. Video is also used to provide valuable insight into process effectiveness, and to make sure a business or operation is appropriately staffed. 9. Validate Alarms - Business owners and managers alike lose hours of sleep responding to false alarms that their business has been broken into. With a networked video security system, validation is just a mouse click away. 10. Provide Peace of Mind - Ultimately, business managers and homeowners are simply looking for peace of mind by protecting their assets and providing a safe and secure environment for employees, friends, and family. In the event of incident, through video proof you will feel great knowing you have the ability to bring the offender to justice. |
